Rated Among The Best Hotels in mountain View

The room had some problems, but they were fixed during my stay. One was the faucet in the shower room. It didn't have handle and I couldn't adjust water temperature at all. Another was its window. It was pulled off of the sash and was not able to be locked safely. They didn't have any other room to move, when I checked in in the midnight. But the hotel manager called me next morning, apologized, and fixed them during the day

Not terrible, but a LOT of minor irritations. Try to check in: they can't make a keycard for person in front of me, so I come back later Come back later - no one at front desk. Eventually shows up (was in the bathroom, but didn't put out any "back soon" sign.) Can't get AC/heater in room to work, try calling front desk, go down and find 2 people who say they've been waiting for 10 minutes, no one there, I give up Carpet is stained Lose my glasses, and while looking for them find an empty beer bottle and a hat Find front desk person, they tell me to ignore the signs in the room telling me how to use the AC (this does indeed fix it.) No breakfast (Expedia says they have packaged breakfast; sign in lobby says they serve breakfast.) No room cleaning service in 3 days (guess this is COVID related, but most hotels will say something.). Try to drop by front desk to get shampoo and coffee, but no one is there (but at least there's a "be back soon" sign, so that's progress..

Clean and in good location. Unfortunately you can see the wear of time there. Some places paint is flaking off the walls. Breakfast is served every morning, but it's far from what you can expect for the money

Needs a renovation